Important Information
Policies
To help make your stay at Holiday Inn Express Toronto Downtown in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The essential arrival, payment, parking, pet, smoking, and reservation details for a downtown Toronto stay.
Holiday Inn Express Toronto Downtown maintains policies covering arrival, departure, identification, deposits, children, pets, smoking, parking, and cancellations. Check-in begins at 3:00 PM and check-out is at 11:00 AM, with the minimum check-in age set at 18. Guests must provide photo identification and a credit card at arrival. A refundable damage deposit is required at check-in. The property is smoke-free and does not permit pets, although service animals are accepted. Children of all ages are welcome, while cribs and extra beds can be requested subject to availability and applicable conditions. Guest room categories include king, queen, two-queen, two-full, extra-space, and accessible accommodations. The hotel's amenities include complimentary breakfast, WiFi, fitness facilities, parking, EV charging, laundry, and a 24-hour business centre.
- Check-In and Check-Out Policies
Check-in begins at 3:00 PM and check-out is at 11:00 AM. Guests must provide valid photo identification and a credit card at arrival.
- Minimum Age and Identification
The minimum check-in age is 18. A valid photo ID and credit card are required at check-in.
- Deposit and Payment Policies
A refundable damage deposit is collected by credit card on arrival. The deposit is returned after departure once the accommodation has been inspected, subject to the applicable conditions.
- Pet Policies
Pets are not permitted at Holiday Inn Express Toronto Downtown. Service animals are accepted.
- Smoking Policies
The property is smoke-free, and smoking accommodations are not available.
- Children and Extra Beds
Children of all ages are welcome. Children aged 18 and above are treated as adults for occupancy purposes. Cribs and extra beds can be requested, subject to availability and applicable conditions.
- Cancellation Policies
Cancellation and prepayment policies vary according to the selected accommodation and reservation rate. The conditions attached to the chosen rate should be reviewed before booking.
- Parking Policies
Underground self-parking is available with in-and-out privileges. The parking garage has a maximum vehicle clearance of 6 feet 1 inch.
- Airport Transportation Policies
The hotel does not provide an airport shuttle. Toronto's airports can be reached using public transportation, taxis, rideshare services, or other local transportation options.
- Accessibility Policies
Accessible rooms and public facilities are available. The property provides accessible entrances, elevators, registration facilities, parking spaces, restrooms, and bathroom features including grab bars and appropriate turning space.